Support
We're here to help
Common questions
The mirror is black or asks for the camera
Lumuna needs the camera to show makeup on your face. Open the Settings app, go to Privacy & Security → Camera, and turn on Lumuna.
I can't save photos to my library
Open the Settings app, go to Privacy & Security → Photos → Lumuna, and allow adding photos.
The makeup doesn't line up with my face
Face the camera in good, even light and keep your whole face in view. Turning on the face guide in Lumuna's Settings helps you line up.
Are my photos uploaded anywhere?
No. Everything happens on your device. See our Privacy Policy.
How do I delete my photos?
In Lumuna, open Settings and tap Delete all photos, or delete them one by one in your library. Copies saved to Photos stay there.
Privacy Policy
Last updated October 27, 2026
Lumuna is made by Shallow Apps. This policy explains what happens to your information when you use the Lumuna app and this website. In short: Lumuna works entirely on your device, and we don't collect your data.
Camera
Lumuna uses your front camera to show makeup on your face in real time. Face tracking and makeup rendering happen on your device. Camera images are never uploaded, stored by us, or shared with anyone.
Face data
To place makeup, Lumuna finds points on your face, such as the outline of your lips and eyes, in each camera frame. This happens on your device, frame by frame, in memory only. Lumuna doesn't save these points, doesn't use them to identify you, and never sends them to us or anyone else. They are discarded as soon as the frame is drawn.
Photos
Photos you take are kept inside the app on your device. If you choose to save a photo, Lumuna asks for permission to add it to your photo library. Lumuna only adds photos; it does not read your existing library.
What we don't collect
- No account or sign-in.
- No analytics, advertising, or tracking.
- No personal information, face data, or images sent to us or to third parties.
Settings
Your preferences, such as timer sound or default intensity, are stored on your device only.
Deleting your data
You can delete all photos from Settings in the app, or delete the app to remove everything it stored. Copies you saved to Photos stay there until you remove them.
Emailing us
If you email support, we receive your email address and whatever you include in your message. We use it only to reply to you, and we don't share it.
Children
Lumuna doesn't knowingly collect information from anyone, including children.
This website
This site doesn't use cookies or analytics. Our hosting provider may keep standard server logs, such as IP addresses, for security and reliability.
Changes
If this policy changes, we'll update this page and the date above.
Contact
Questions about privacy? Email contact@shallowapps.com.
Terms of Use
Last updated October 27, 2026
These terms apply to the Lumuna app and this website, made by Shallow Apps. By using Lumuna, you agree to them.
Using Lumuna
Lumuna is for personal, non-commercial use. You may not copy, modify, reverse engineer, or resell the app, except where the law allows.
Virtual try-on
Lumuna shows a digital preview of makeup. Colors and results on screen can differ from real products because of lighting, display, and skin tone. Lumuna isn't cosmetic, medical, or dermatological advice.
Your content
Photos you create belong to you. They stay on your device, and you're responsible for how you share them.
App Store
If you downloaded Lumuna from the App Store, Apple's Licensed Application End User License Agreement also applies. Apple isn't responsible for the app or its support.
Open source
Lumuna uses open-source software, including OpenMakeupSDK (MIT), three.js (MIT) and MediaPipe Face Mesh (Apache 2.0). Their licenses are listed in the app under Settings → Open Source.
No warranty
Lumuna is provided “as is” without warranties of any kind. To the extent the law allows, Shallow Apps isn't liable for any indirect or consequential damages from using the app.
Changes
We may update these terms. If we do, we'll change the date above. Continuing to use Lumuna means you accept the updated terms.
Contact
Email contact@shallowapps.com.
